Get Your Canon Printer Back Online: Step-By-Step Guide

Canon Printer Offline

Cannon has been known to produce multi utility quality printers. Canon printers are well appreciated for their reliability and high quality of printing. There is a wide range of models available considering the different use requirements of home, office and school users. Canon printers are known for their advanced technology, user friendly features and wireless printing which makes these printers a preferred choice for customers across different parts of the world.

Digital connectivity has become a norm for the modern printers, it is important for both personal and professional users. Despite the quality and innovative technology just like any other tech device, you may also experience service disruption with your Canon printer. Sometimes users are caught in a situation where the printer goes offline bringing halt to your printing experience. A feeling of frustration will grow among the users if they are not familiar with basic troubleshooting of printer issues. In this guide we will explain in detail how to troubleshoot the basic issues like Canon printer offline.

Understanding the Canon Printer Offline Issue:

If you encounter the printer offline issue from your Canon printer then you need to investigate the exact reason behind your printer going offline. The offline status of your printer can be because of various reasons: network connectivity issues, outdated printer drivers, or incorrect printer settings. Understanding the exact reason and troubleshooting it accordingly can bring your printer back online quickly.

Reasons Why Your Canon Printer Says Offline:

There are many reasons which can your Canon printer go offline some of them are listed below

Network Connectivity Problems: This is one of the common causes of the offline status, this indicates the network connection between your printer and computer is experiencing disruption. Network configuration changes, router issues, or Wi-Fi signal strength and reception could be the possible cause behind the issue.

Outdated Printer Drivers: Using outdated printer drivers can also cause your printer to go offline, as they become outdated with the latest operating system which can cause disruption in wireless printing.

Printer Hardware Issues: Certain hardware issues related to printers can also make your printer go offline, if your printer has any faulty hardware components then it can disrupt the wireless printing.

Printer Configuration Settings: We have to make sure printer configuration and network setting are correct otherwise incorrect network setting can make your printer appear offline.

Printer Queue Problem: If your printer queue is stuffed with too many jobs then it can make your printer go offline. If your printer queue is cluttered with so many jobs or there is a malfunction in printer spooler service it can make your printer go offline.

Printer In Offline Mode: Canon printers have a feature that allows users to show their printer as offline, if that option is turned on by accident then your printer can appear offline.

Low Ink or Missing Sheets: If the printer is on low ink or doesn’t have sheets to print the tasks then it can make your printer go offline, however, it is easy to identify as the error will be displayed on the printer screen.

Read More : Canon Pixma MG2520 Wireless Setup

How to Fix the Canon Printer’s Offline Error: 

To troubleshoot Canon printers showing offline error we need to take a systematic approach and start by performing some basic check on the printer. After performing the basic check you can try to troubleshoot and resolve this issue and get your printer back online. Below is our detailed guide that explains how to troubleshoot Canon printers showing offline error.

why is my canon printer offline
why is my canon printer offline

If Your Canon Printer Says Offline Start With Basic Connection:

You can start with some basic connection check, we have to make sure the printer is properly connected with power source, and with WiFi network. Also, make sure your printer is connected to the computer of the digital device like mobile phone or tablet. 

Restarting the Devices May Help With Issue Like Canon Printer is Offline:

This is one of the very basic troubleshooting methods, however, it can resolve multiple glitches including printer showing offline. Simply rebooting the printer and the connected digital device can help in resolving the issue, it might not be a bad idea to power cycle your WiFi as well.

Try Updating Printer Drivers:

Outdated printer drivers are one of the main reasons behind your printer not functioning as intended. Canon keeps updating its printer driver in order to make the theme compatible with the new and updated operating system. Updating the printer driver is very easy and simple, just visit the official portal and go to the support and download page. Now select your operating system and printer model to update the latest driver.

Reset Printer Settings:

If you have tried multiple troubleshooting methods and are still facing printer offline issues then you can also consider resetting the printer to factory default. Access the printer’s control panel or settings menu and look for the option to reset to factory settings. Be aware that this action will erase any custom settings you’ve configured on the printer.

How to turn Canon Offline to Online on Windows:

If you are a window user and going through an issue of printer showing offline then we will provide you detailed steps to make your printer go online. This issue is very common and can be fixed by following these simple steps to:

my canon printer is offline
my canon printer is offline

Why Does My Canon Printer Say Offline? The Answer “Turn off Use Offline Mode.”

If you are wondering why my Canon printer is showing offline then this could be the result of a setting which allows the printer to run in offline mode. By following the below steps you can easily turn it off.

  1. Start by navigating to the Control Panel on your Windows computer.
  2. Now after accessing the control panel select “Devices and Printers” or “View devices and printers.”
  3. The next thing you have to do is to find your Canon printer in the list of devices, now simply right-click on it, and select “See what’s printing.”
  4. It will take you to the printer queue window, now click on the “Printer” tab in the top menu bar.
  5. Now see if the “Use Printer Offline” option is checked, click on it to uncheck it. This action will bring your Canon printer back online and restore your wireless printing experience.

Checking Your Window Printer Spooler Services:

The windows printer spooler service plays a key part in managing printing jobs on your windows computer. These services act as an intermediary between your computer and the printer, storing print jobs in a queue until the printer is ready to process them. Hence, checking on printer spooler services or restarting might resolve the Canon Printer offline issue. Restarting the Printer Spooler service can often resolve connectivity issues and bring your Canon printer back online. For restarting the printer spooler services you need to follow below steps

Access the Services Section:

First of all you need to start by accessing the service section, you can do that by pressing the Windows key + R to open the Run dialog box. Type “services.msc” and press Enter. This will open the Services window.

Locate Printer Spooler:

You will be presented with an exhaustive list of the services running on your windows device, now scroll down to the list of services to find “Print Spooler.”

Restart Service:

Now simply right-click on “Print Spooler” and select “Restart” from the context menu. This action will stop and then restart the Printer Spooler service.

Check Printer Status:

Now after you have restarted the “Print Spooler” service, check if your Canon printer is now online. 

How to turn Canon Offline to Online on Mac:

Now for Mac users who are struggling with Canon printer offline issues they can also try these troubleshooting methods. We will provide detailed steps to troubleshoot for Mac Users

canon printer showing offline
canon printer showing offline

Turn off Use Offline Mode:

To turn off the use printer offline mode and bring your printer back online, follow these simple steps to resolve the issue related to your printing tasks.

  1. Start by accessing the Apple menu and then go to “System Preferences.”
  2. Now once you are inside the system preferences, click on “Printers & Scanners” or “Print & Scan,” depending on your macOS version.
  3. The system will present you with a list of printers available to you on your Mac Device select your Canon printer from the list of available printers in the left sidebar.
  4. Now the next step is to go to the “Open Print Queue” button to access the print queue.
  5. From the “Printer” menu in the print queue window, uncheck the “Use Printer Offline” option. This action will switch your Canon printer from offline to online mode.

Reset the Printing System on Your Mac to Solve The Canon Printer Offline

If you are using a Canon printer for printing on the Mac, and encountering printer offline issues then you may try resetting the printing system to resolve the issue. Things to remember before proceeding is this process will delete all printers from your list of printers, deletes information about all completed print jobs, and deletes all printer presets.

  1. Now to bring the Canon printer offline to online, first of all we need to access the Apple menu and choose System Preferences.
  2. Under the “System Preferences” you need to select Hardware and choose Print & Scan, and in the printer list, choose the printer.
  3. Once the printer has been selected, from the drop-down menu, choose the Reset Printing System. Ensure that the printer is on and properly connected to your Mac.
  4. Now click on the Apple menu and choose System Preferences.
  5. Then click on the option Print & Scan and click on the + button to add your Canon printer to your Mac.
  6. After that, from the menu, choose your printer from the list and click to add. 
  7. Now your Mac will automatically download the latest version of your Canon printer.


Canon printer going offline is a very frustrating situation. Not only it brings your printing tasks to halt but also disrupts the seamless printing experience. By following the troubleshooting steps provided in this detailed guide you will be able to understand the potential causes of your printer going offline and use appropriate troubleshooting methods to bring it back online. With this comprehensive guide you can tackle this common issue effectively and ensure smooth printing operations with your Canon printer.

Frequently Asked Questions

How do I turn my Canon Printer online?

You can try some basic checks on your printer, like it is properly connected with a digital device and power source, it should be using an updated driver, it should be using the same WiFi network which is used by your digital device. These are some basic checks that you can perform to turn your Canon Printer online detailed steps are provided in the guide.

Why does Canon Printer go offline?

Canon printers may go offline due to various reasons such as network connectivity issues, outdated printer drivers, hardware problems, or incorrect printer settings.

How to get my Canon Printer back online from offline?

To bring your Canon printer back online from an offline status, you can try restarting both your printer and computer, ensuring proper network connectivity, updating printer drivers, and checking printer settings to ensure it’s set to online mode.

How to fix the Canon MG3600 offline error?

For Canon MG3600 offline error, check power/USB cable, ensure WiFi is on (wireless), and uncheck “Use Printer Offline” on your computer. Restart devices and try reinstalling the driver if needed.

Why does my Canon printer say offline?

Your Canon printer may say it is offline due to various reasons such as network connectivity issues, outdated printer drivers, hardware problems, or incorrect printer settings.

How to reinstall the Canon Printer Driver?

For reinstalling the Canon printer driver, first of all uninstall the existing driver from your computer’s Control Panel or System Preferences then simply visit the official portal and go to the support and download page. Now select your operating system and printer model to update the latest driver.

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