The customers are given an open option to choose the service plan they deem fit on our website and is also shared with them over the phone, where in we share the refund/cancellation policy with the customers. After the first resolution has been provided to the customer and we have received their confirmation of satisfaction on services, we charge the customer for the plan opted for.
If there are any instances reported to All IT Expert where our help experts have been unable to resolve the issue or the issue lies out of our scope then the refund/cancellation policy would be applicable.
For our subscription based plans: Entire amount will be refunded if All IT Expert tech help has not been able to resolve even a single issue within the first 10 days of the subscription. The Money-Back Guarantee is valid for 30 days and there will be a refund for up to 50%. If no incident has been referred or resolved, and if only one incident has been referred then per incident fee will be charged and balance amount refunded. For any other remaining claims All IT Expert will exercise its discretion in deciding, depending upon the time invested in it, from No refund to Pro-Rata refund on a case to case basis. We reserve the right to change pricing, plans, features, services, content and design offered on this Website at any time.
For our per incidental plans, the Money-Back Guarantee is valid for 7 days, beginning at the time of 1st Incident. The subscriber will be eligible for refund when any of the following criterion's are met: You have all the prerequisites which were required to resolve the issue, but it was not resolved till the time subscription/account was active. The issue is out of scope for the particular plan. Ten days have not passed after the issue was last worked upon by a technician of All IT Expert .