How to Bring an HP Printer Online from Offline

Change a HP Printer from Offline to Online

Troubleshooting HP Printer Offline Problems with Step-by-Step Guide

Is your HP ENVY printer offline? Learn how to bring it back online with our comprehensive guide.

HP offers a variety of printer models, including wireless ones that allow you to print from anywhere, anytime. These innovative devices are designed to make your life easier and more convenient. However, there are times when your printer may go offline, preventing you from printing. This can be frustrating, but it’s usually a simple fix.

In this guide, we’ll walk you through the steps on How to Get My HP Printer Online. We’ll also cover some common troubleshooting tips to help you resolve any printer issues you may be experiencing.

Major Issues in Bringing an HP Printer from Offline to Online

While printers have undoubtedly made our lives more convenient by saving us time and money, they can also pose various challenges. Some common HP printer offline errors include:

  • The printer is not functioning online: This issue can be frustrating, especially when you need to print important documents quickly.
  • Absence of the ‘Devices and Printers’ option on your computer: This can make it difficult to manage your printer settings and troubleshoot problems.
  • Troubleshooting errors related to HP printer offline: Identifying the root cause of the problem and finding a solution can be a daunting task.
  • Inability to print when the printer is offline: When your printer is offline, it won’t respond to your print commands.

These are just a few examples of potential HP printer offline errors. No matter what issue you face with your printer, rest assured that we’re here to help. Our printer tech support toll-free number is available to address your concerns.

Solve Printing Issues Seamlessly with HP Print & Scan Doctor

To fix your HP printer issue:

Download and run HP Print & Scan Doctor from your operating system using a web browser.

Follow the on-screen instructions to resolve the issue.

If the issue persists, proceed to the next step.

How to Change Your HP Printer From Offline to Online

To change your HP printer from offline to online, follow these steps:

  • Make sure your Wi-Fi is turned on. A wireless connection is required for online printing.
  • Install the HP printer driver. You can download the latest driver software from the HP website.
  • Open the Devices and Printers window. Click the Start button and type “devices and printers.” Then, select Devices and Printers from the list of results.
  • Right-click your HP printer model and select Set as Default Printer.
  • Click the Printer Properties button.
  • Click the Ports tab.
  • Make sure that the Enable bidirectional support checkbox is selected.
  • Click OK to close the Printer Properties window.
  • Try printing a test page.

Add Printer Using HP Printer Assistant: To add a printer using HP Printer Assistant, follow these steps:

  • Download and install HP Printer Assistant from the HP website.
  • Open HP Printer Assistant and click the “Add Printer” button.
  • Select the type of printer you want to add and follow the on-screen instructions.
  • Once the printer is added, you can test it by printing a test page.

By following these steps, your HP printer will be successfully shifted from offline to online, allowing you to resume printing seamlessly.

Ensure Connectivity: Resetting Your HP Printer

To fix your HP printer’s offline issue:

  • Turn on your HP printer and check its status. If it’s still offline, unplug the power cord from the wall outlet and wait for a few minutes.
  • Restart your computer.
  • Plug the power cord back into the wall outlet and the rear of the HP printer. If the printer doesn’t turn on automatically, press the Power button.
  • Confirm that your printer is connected to the computer. Check the Settings menu and make sure the wireless signal is on and the Wireless LED is lit.
  • Try printing. If it works, your problem is solved. If not, try the next troubleshooting method.

How to put HP printer online? Check Common Reasons for HP Printer Offline Issues

Why does your HP printer go offline? Here are some common reasons:

  • Connection problems: A weak or unstable Wi-Fi or USB connection can cause your printer to go offline. Make sure all connections are secure.
  • Outdated drivers: Outdated printer drivers can cause compatibility issues with your computer. Update your drivers to the latest version.
  • Paper jams: A paper jam can trigger an offline status. Check for paper jams and remove them if necessary.
  • Printer queue issues: Sometimes, pending print jobs can cause your printer to go offline. Cancel any pending print jobs and try again.
  • Power issues: A power outage or faulty power source can also cause your printer to go offline. Make sure your printer is plugged into a working power outlet.
  • Network issues: Network problems, such as a router outage or slow internet connection, can also cause offline printer issues. Check your network connection and troubleshoot any issues.

If you are having trouble getting your HP printer online, try checking for these common issues. 

How We Provide Support

We offer cost-effective and efficient solutions to address your printer-related issues, designed to save you time and money. Here’s how we can assist you:

Chat Support Services: Visit our website and access real-time chat support. Our representatives are ready to promptly answer your queries and provide assistance.

Email Support Services: Reach out to us at Our printer support technicians, with extensive knowledge, will deliver solutions to your problems promptly via email.

Call Support Services: We provide a 24/7 toll-free customer care phone number : (888) 404-6710. Our technicians will remotely diagnose your printer’s issues and deliver the best solutions by connecting to your system.

Follow these guidelines to effectively resolve your HP printer offline issues and ensure a seamless online printing experience.


Returning your HP printer from an offline to an online status is a simple process with the correct steps. By comprehending the common causes of offline printer problems and following our troubleshooting tips, you can promptly restore your printer to an online state and resume uninterrupted printing. If you face challenges or need further help, contact our expert support team through chat, email, or phone. We’re committed to optimizing your HP printer experience.


Why is my HP printer offline?

Your HP printer might go offline due to connection issues, outdated drivers, paper jams, or network problems.

How can I bring my HP printer online?

Bring your HP printer online, ensure Wi-Fi is on, update drivers, and check for paper jams. Restart the printer and clear the print queue if necessary.

Can I add my printer using HP Printer Assistant?

Yes, you can add your printer using HP Printer Assistant, a tool that simplifies setup and configuration.

What is the HP Print and Scan Doctor tool and how does it help?

The HP Print and Scan Doctor is a free diagnostic tool by HP for troubleshooting and resolving common issues with HP printers and scanners. It identifies problems like offline status, connectivity issues, and driver problems, offering step-by-step guidance for resolution. 

This tool also tests printing and scanning functions, updates drivers and software, clears print queue issues, and provides detailed reports on actions taken. It’s a user-friendly resource for users of varying technical expertise to ensure their HP devices work smoothly.

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